Monday, July 25, 2011

Thank God the Prodema is here.

I thought I would never write this sentence but the Prodema showed up last week and we can all start breathing again. The work on the facade can now start after having been delayed for approximately 3 months, courtesy of our useless sales rep.


First, I would like to say a few works about that asshole dick head  idiot. The dealings with him were probably the worst I have had to go through with a sales person. The difficulty was that:


1- We needed the product
2- It was fairly expensive
3- There is nobody else carrying this product in our area. Actually, we found out a few weeks later that someone was carrying Prodema but it was too late to change supplier.


In other words, buying this product was not like buying a pair of shoes. If you want to buy a pair of shoes and the sales rep is being a dick, you can go somewhere else and find the same pair of shoes, either in another store or online. Of course, with Prodema, we didn't have the same sort of flexibility. Choice of alternate supplier was inexistant. 
At any rate, the negotiations following the second order were very painful. The rep told us that he would be for any repair to the blue skin (as it had been exposed to the UV rays for too long) but then took his word back. He told us that we would be able to inspect the product on our property but then said he needed to be paid first... and so on and so forth. Total crook. 
Not to mention the BS we had to go through with the air freight cost. Ugh. Brutal. 


Anyways, the truck came last week to deliver the panels and I made sure that the guys unloaded ALL of them before handing the delivery guy his cheque. We also deducted the amount of the repair costs to the Blue Skin from the balance. Of course, the sales rep didn't know about that and wasn't too pleased finding out that a substantial chunk of his payment had been deducted. He sent this lame email saying that "he was accepting the back charge just because he wanted this nightmare to end and sorry about the confusion". Huh? He wanted the nightmare to end? Unless I am delusional but I thought he created this nightmare by acting like a total jerk and by showing total irrespect to his clients. And "sorry about the confusion"? Seriously? That's called a confusion? I thought it was called a major fuck up but surely, I am too tough... 


At any rate, the color was what we ordered. The guys are putting the panels up and quite frankly, they look amazing. I can't wait for all of them to be in place, it is going to totally change the look of the house. 



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